Concerns & Complaints

Updated October 26, 2026

How do I let you know?

Phone (515) 428-1183 and ask for whoever set up your cleaning. It speeds things along if you can mention:

• your name, the address, and about when we were there;
• what you expected versus what you found;
• a photo or two, if it is something you can see;
• what would make it right for you.

Speaking up will never be held against you, and it has no effect on anything promised in your agreement.

Then what happens?

1. Within two business days a person (not an auto-reply) gets back to you to confirm what we heard and who is handling it.
2. We dig in. That might mean rereading the quote and visit notes, talking with the cleaner, or swinging back by to look.
3. Within ten business days you get our answer in writing: what we found, what we will do, and when. Need longer? We will tell you why and give you a new date.
4. We check in afterward to make sure the fix actually fixed it.

And if I'm still unhappy?

Ask to have it escalated to Megan Larson, who will review the file personally and respond to you.

You can also go to a state or local consumer protection office at any point. You do not have to come to us first, and this process never limits your rights.

What do you do with complaints afterward?

We write down every one and how it ended, then look back over them so the same thing does not happen on the next job.